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What Customers Can Do
If you’re concerned, here are realistic steps you can take:
- Visit locations that appear clean overall
- Order black coffee if milk hygiene worries you
- Observe staff professionalism
- Trust your senses—off smells or tastes matter
Remember: you have more power as a consumer than you think.
The Real “Dirty Secret”
The real secret isn’t that McCafé machines are dirty.
The real secret is that cleanliness depends on people, not machines.
No system—no matter how advanced—can replace consistent training, accountability, and care.
McDonald’s has the infrastructure to maintain clean machines. Whether that potential is fully realized depends on individual locations.
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